Frequently Asked Questions
Everything you need to know about Maslo Jewelry’s shipping, care, and returns.
What materials are used in Maslo Jewelry pieces?
We pride ourselves on using high-quality materials including 14k gold fill, sterling silver, and solid brass. All our pieces are nickel-free and hypoallergenic, designed for sensitive skin and long-lasting wear.
How should I care for my jewelry to prevent tarnishing?
To maintain the luster of your jewelry, we recommend avoiding contact with water, perfumes, and lotions. Store your pieces in a cool, dry place, and use a soft microfiber cloth for gentle cleaning after each use.
How long will it take for my order to ship?
Most orders are processed and shipped within 2-4 business days. Once your package is on its way, you will receive a tracking number via email. Domestic shipping typically takes an additional 3-5 business days.
Do you offer international shipping?
Yes, Maslo Jewelry ships worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
What is your return and exchange policy?
We accept returns and exchanges on unworn items in their original packaging within 14 days of delivery. Please note that for hygiene reasons, earrings are final sale and cannot be returned.
Can I request a custom length for a necklace or bracelet?
We strive to accommodate custom requests whenever possible. Please contact our support team before placing your order to discuss sizing adjustments and potential lead times.